FAQ
Find quick answers to the most common questions about Spazio Immenso.
Products
Where can I find detailed information about each product?
Each Spazio Immenso creation is unique, with an exclusive creative and production process and a specific use. All detailed information is available on the product page, in the dedicated FAQ section.
Orders and shipments
In which countries do you ship?
We ship to Italy, across Europe, and to select non-EU European countries. Delivery times and costs vary depending on the destination. To view the full list of countries we ship to and the corresponding shipping costs, please check the 'Shipping / Returns' page.
Do I need an account to make a purchase on the website?
No, you do not need to manually create an account. When you make a purchase, an account is automatically generated and linked to your email. Your contact details and shipping addresses are stored here. To access it, visit the "Login" section and enter your email. You will receive an OTP via email that you can use to access your personal area.
Can I modify or cancel an order?
It is possible to modify or cancel an order within 60 minutes of placing it. To do so, contact us. We will handle the modification or cancellation for you.
How can I track my order?
Once your order is shipped, you will receive an email with the tracking number to monitor the shipping progress through the courier's website or the provided link.
I am an extra-EU customer, do your prices include customs duties?
No, any customs duties and import taxes are the responsibility of the customer and must be paid directly to the courier according to the indicated procedures.
Returns
Can I return a product?
Yes, you have 14 days to return an item, provided it is in its original condition. The item must be returned unused and in its original packaging, with all accompanying components included.
How can I make a return?
You can process the return on your own directly through your personal account.
- Log in to your personal account.
- Find your order: In the orders section, locate the order for which you wish to request a return.
- Request a return: Select the option to request a return and follow the provided instructions.
- Receive the return shipping label: Once you have completed the return request, we will send you the return shipping label via email.
- Prepare the package: Securely pack the product and attach the return shipping label to the outside of the package.
- Send it back: Take the package to the designated shipping location as indicated in the instructions and send it back to us.
You can find more information on the "Shipping / Returns" page. If you have any issues or questions, please contact us for assistance.
Can I exchange a product?
Unfortunately, we do not offer direct exchanges.
Payments and security
What payment methods do you accept?
We accept payments by credit card, PayPal (also in three installments), Klarna, or digital wallets (Apple Pay or Google Pay).
Are payments on your website secure?
Spazio Immenso guarantees the highest level of security for all your purchases; we use advanced security protocols to protect your data.